Social Media in Travel, Tourism and Hospitality: Theory, by Evangelos Christou, Marianna Sigala

By Evangelos Christou, Marianna Sigala

Social media is essentially altering the best way guests and travelers seek, locate, learn and belief, in addition to collaboratively produce information regarding tourism providers and tourism locations. proposing state of the art thought, learn and case experiences investigating net 2.0 functions and instruments that remodel the position and behavior of the recent new release of travelers, this ebook additionally examines the ways that tourism businesses reengineer and enforce their company versions and operations, akin to new carrier improvement, advertising and marketing, networking and data administration. Written by means of a global workforce of researchers widely recognized for his or her services within the box of the web and tourism, chapters comprise purposes and case reports in quite a few trip, tourism and relaxation sectors.

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Additional resources for Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases (New Directions in Tourism Analysis)

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A link to the blog is at the home page of the GWC website while in the blog there are links to Facebook, LinkedIn and Twitter groups. com) Quite apart from the social media tools, a content-rich website is available. Website visitors have the opportunity to be informed on events organized in the capitals through a calendar tool while they can also subscribe to newsletters and complete information request forms. The website also hosts a guests’ book where visitors can express their opinion and comments.

Effects of an online virtual community on customer loyalty and travel product purchases. Tourism Management, 25, 343-355. , Stieger, D. and Matzler, K. 2011. Avatar-based innovation: Consequences of the virtual co-creation experience. Computers in Human Behaviour, 27, 160-168. , MacLaurin, T. C. 2007. Travel Blogs and the Implications for Destination Marketing. Journal of Travel Research, 46, 35-45. Sigala, M. 2010. Measuring customer value in online collaborative trip planning processes. Marketing Intelligence and Planning, 28, 418-443.

Roberts, L. and Sparks, B. 2006. Enhancing the wine tourism experience: The customers’ viewpoint, in Global Wine Tourism: Research Management and Marketing, edited by J. Carlsen and S. Charters. Wallingford: CAB International, 47-66. Rocha, Á. A. 2010. Quality of hotels websites: Proposal for the development of an assessment methodology. Tourismos, 5(1), 173-178. Saxena, G. 2005. Relationships, networks and the learning regions: Case evidence from the Peak District National Park. Tourism Management, 26(2), 277-289.

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